The Trip of a Lifetime Awaits You

We design unforgettable travel experiences, 100% done-for-you. 

Create Once In a Lifetime Memories

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Relax. We'll Handle Everything

See The Best of the World Stress Free

You deserve more than a "trip." You deserve a world-class travel experience.

Good news... those just happen to be our specialty.

Susan Ward and Julia Crosby

Unforgettable Vacations Done-For-You

We are Susan Ward and Julia Crosby of Custom Travel Advisors…

Our mission is to create extraordinary travel experiences for our valued clients. Recognizing that your vacation time is precious, our goal is to ensure that every aspect of your trip exceeds your expectations. You’ll be the fortunate recipient of my imagination, passion for travel, innovative itineraries and abundant expertise in how best to explore our world. We make your happiness our number-one priority every step of the way.
Ready to start planning your next journey?

  • Luxury Experts

  • 25+ Years of Experience

  • Global Partner Network

Our Travel Services and Specialties

Professional Travel Planning

Our Services

    Trip Pre-Planning / Consulting
    Itinerary Design
    Transportation Management
    Booking Management
    Complimentary VIP Perks with Preferred Partners
    24/7 Support

Top Travel Styles

    Beach and Sun
    Family Vacations
    Food and Wine
    Independent Travel
    Luxury Hotels and Resorts
    Luxury Ocean and River Cruises
    Safari and Wildlife
    Spa and Wellness

Top Destinations

    Central America
    New Zealand
    North America
    South America
    South Pacific

Our Process


Dream Trip Planning

Together, we'll discuss your vision for this trip. Tell us everything you'd love to have happen.


Personalized Itinerary

We will develop a customized, highly-detailed itinerary for every stage of your trip. Trust us, every detail will be thought through, with some of our signature perks sprinkled in along the way.


Seamless Booking and Logistics

Sit back and relax. Our global team and us will handle every detail of getting you where you need to go. You just need to figure out what to pack next (we can help with that too!)


Bon Voyage!

It's here. Enjoy the trip of a lifetime. You deserve it.

Getting Started is So Easy!

Our Global Travel Network at Your Service

We have relationships with top luxury travel companies worldwide, all to your benefit. If you need anything while traveling, we and our network are there 24/7 to make sure that your trip goes off without a hitch!

Coastline Travel Advisors
Virtuoso Member
Belmond Bellini Club
Diamond Club Dorchester Collection
Four Seasons Preferred Partner
World of Hyatt - Hyatt Prive
Mandarin Oriental Fan Club
Pearl Partner Oetker Collection
The Peninsula Penclub
Preferred Platinum Partner
Relais & Chateaux
Stars - The Ritz-Carlton
Sir Rocco's Knights Rocco Forte Hotels
Rosewood Elite
Cruise Connoisseur Club Oceania Cruises
Crystal Cruises
Regent Seven Seas Cruises Council Member

Why Our Clients Choose Us

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Our Mission

Our mission is to create extraordinary travel experiences for our valued clients. Recognizing that your vacation time is precious, our goal is to ensure that every aspect of your trip exceeds your expectations. You'll be the fortunate recipient of our imagination, passion for travel, innovative itineraries and abundant expertise in how best to explore our world. We make your happiness our number-one priority every step of the way.

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Insider Access & Exclusive Privileges

You’ll be privy to deals and customized opportunities not available to the general public, thanks to our global network of contacts. Our clients have access to exclusive and unique perks around the world, from complimentary spa treatments to free hotel nights to dinner for two under the stars.

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Easier Choices

It’s easy to feel overwhelmed when a Google search for “Mediterranean vacation” comes back with literally millions of hits. Let us help you narrow down the choices, based on your travel dreams.

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Personalized Service

We take the time to get to know your travel preferences and can ensure a vacation that is perfectly tailored to your whims and fancies. We've traveled the world as travel designers for over 25 years, learning the ins and outs of the travel industry and will put that expertise to work for you.

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Comfort & Security

Let us expect the unexpected. We’ll be your advocate, anticipating your needs, solving any problems that may arise and ready to plan your next adventure when you return home.

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Virtuoso Connections

As our client, you’ll be introduced to the world’s finest travel network of hotels, cruise lines, airlines and tour companies. This means access to exclusive travel offers you can’t get on your own, and the best value for your vacation dollar.

What Our Travelers Are Saying


Excellent! Susan is a thoughtful professional always monitoring the little details to make her trips a very special experience. Susan knows all the destinations she proposes and she is an excellent communicator who will recommend the best places for you.


Trip to Italy


Julia is exceptional, thorough and detailed in arranging our travel plans. She also has an incredible personality and is always delightful to work with. Her follow up skills and communication is beyond outstanding. If you want to plan a trip with the best in the business, Julia is your clear choice.


Trip to Tuscany


We have been using Susan for years and have nothing but good things to say. Whether it’s a ski trip out West or our most recent trip to Africa, she seems to find great properties and activities. She’s a good listener and will customize the trip to the needs of our family and young kids. She also always seems to find hotels, resorts, or outfitters that we could never find on our own. Definitely makes you realize the value of a travel advisor.


Africa Adventure


Julia was extremely attentive to our needs. She worked with us to ensure that we were able to maximize our budget while also having an incredible experience. From the initial planning of our vacation to the actual execution, Julia was with us every step of the way. She made great recommendations for excursions and checked in with us throughout our stay to inquire about our trip. She clearly wanted us to have the best vacation and her customer service is second to none. If you are looking for a travel agent who genuinely cares about you and will help get you the best deals, definitely use Julia! We will be working with her in the very near future for our next getaway. Thanks, Julia!

Mary M.

Adventure to Greece


Susan is very easy to work with. It is obvious that she wants to make your trip one that is fantastic, unique and memorable ! This is my second time using her and both times were excellent. She addresses any issues immediately even if you are overseas on the trip! Susan is a true professional who has real knowledge of where she is sending you to and off the beaten path excursions that are very cool and very different. I would highly recommend Susan to anyone who is serious about travel and looking for a memorable experience !

Tom D

Trip to Provence, France


Julia is absolutely amazing! As a busy professional, she is a lifesaver for me. Not only did she save us money on our trip to the Waldorf Grand Wailea, but got us additional incentives like breakfast, an upgrade and resort credits. Julia is responsive, professional, all around amazing. I highly recommend her!


Hawaii Adventure Trip

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Custom Travel Advisors

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Contact Us

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Susan Ward

CEO / Luxury Travel Advisor

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Julia Crosby

Luxury Travel Advisor